The instant call center. Scaling to increased customer service demand, yet simplifying the underlying IT infrastructure China Eastern Airlines is one of China’s top three state-owned airlines, serving nearly 80 million passengers annually with flights to 187 different countries and over 1,000 destinations worldwide. China Eastern Airlines ranks as the 5th largest airline globally in terms of passenger volume. With the continuous development of its business and to deliver on their promise of “accurate, delicate, and precise” customer service, China Eastern Airlines needed to expand their customer service capability. In April 2014, they saw a surge in customer call center demand that required a quick response. They decided to complete a new call center operations center in Xi’an to deliver 300 seats to accommodate the increased demand. The deadline to finish the IT systems for this new project was just 2 months away.

Successfully controlled their growing IT costs by using Owtware iCONN Server FRANCO VAGO has managed to develop and perfect a range of extremely specialized and complete services, capable of meeting the specific requirements of its clients, thanks to its flexible organizational structure and constant attention paid to technological innovations, above all in the data transmission and communications, as well as to its consolidated relationship with the major air, sea and land carriers. To manage the difficulties that the company may meet during rapid growth, FRANCO VAGO adopted the Owtware iCONN Server to create a cloud desktop system. They use the system to centrally manage their user data and applications in their China headquarters to ensure security of company data, simplify desktop management, improve the user experience, and increase operational efficiency of the company.

Protecting data security while supporting a rapidly expanding infrastructure Shenyin and Wanguo Securities Co. Ltd. (“Shenyin Wanguo”) is one of the largest stock trading companies in China. They have over 137 business offices and 8 stock trading service offices in 17 provinces and 45 of the largest cities in the country. As a pioneer and leader in the China stock market, Shenyin Wanguo has a proven track record and ranks as the top trading company in China. Shenyin Wanguo has consistently applied new technologies to maintain their leadership position in the market.

A leading China LCD manufacturer minimizes project risks and speeds deployment times with iCONN Server Tianma Microelectronics is one of the large publicly listed companies in the manufacturing industry. They provide a full electronics manufacturing and design services for Liquid Crystal Displays (LCDs) and Liquid Crystal Modules (LCMs), including all operations functions of research, design, manufacturing, sales and service. Tianma runs five domestic factories located in Shenzhen, Shanghai, Chengdu, Wuhan, and Xiamen, as well as three overseas divisions in Europe, the United States, and South Korea. After 30 years of development, Tianma has established itself as an industry leader in LCD design, with a complete system for quality control management, operations and maximizing efficiency. In order to support their core business operations, Tianma emphasizes continuous improvement on IT security, reducing operating costs and simplifying maintenance.